Hako Machines Ltd are delighted to announce a “new way of working” for our customer support team.
By combining departments (Sales, Service and Parts) Hako Machines Ltd have created one Customer Support team. With each coordinator having the ability to assist each and every customer from enquiry and parts ordering through to after sales support regardless of their requirement.
Hako are now and have always been fully committed to providing excellent customer service, Joanne Veasey, Customer Support Director noted “we do not operate a call centre, but a personal service, building a rapport with all customers from potential to ongoing and establishing a trustworthy relationship has always been our goal, and we look forward to embracing this change to continue and improve on an already solid foundation of excellent customer support”
Why are we changing the way we work?
The changes are a result of listening to customer feedback and a requirement to increase coverage across the teams, each customer have a dedicated customer support team member identified by the customers region, this will allow continuation of support via your dedicated coordinator that understands your business requirements from beginning to end. During busy periods or times of leave, you will be dealt with by one of our professionals all with the passion, ability, knowledge and training to support your needs alleviating any confusion or unanswered questions.
Sylvie Giangolini, Managing Director, Hako Machines stated “These changes have been necessary to help improve our efficiency and effectiveness and to support the ongoing development of the business, we are all looking forward to the changes, and looking ahead to the future”.