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City of Doncaster Council praises Hako for transforming Street Cleaning
Senior Transport Manager shares insights on operational success, cost savings, and premier service
When it comes to keeping the city streets clean and presentable, the City of Doncaster Council has long prioritised innovation and reliability. Over the years, the demands of street cleaning have evolved putting pressure on local authorities to maintain high standards while managing costs. Against this backdrop, the council has found a trusted partner in Hako Machines, a collaboration that, according to Senior Transport Manager Richard Speight, has delivered on all fronts.
For decades, the City of Doncaster Council has navigated the complex landscape of public cleanliness, often contending with the rising costs and maintenance issues associated with their cleaning fleets. “Street cleaning has changed over the years as our road network extends, use of roads raises daily, and geographic conditions dictate what and how we keep our roads and thoroughfares clean and fit for purpose,” explains Richard. “Finding a solution that is both cost-effective and reliable was paramount, especially as the public’s expectations remain high.”
One of the key considerations in the council’s decision-making process was the long-term cost implication. Rather than focusing solely on initial purchase prices, the council evaluated Whole Life Vehicle Costs (WLVC), a standard practice among prudent fleet operators. Hako Machines stood out for their reduced WLVC, particularly in the demanding small, compact, and medium mechanical sweeper market. “We think we have found it in the brand with current expected WLVCs reduced within the first years and long may it continue,” Richard explains.
Beyond the merits of the Citymaster machines themselves, the council has been impressed by the level of aftersales support provided by Hako’s team. “A good supplier spec will ensure you get the best possible service, sales and associated services before purchase via partnership working,” adds Richard.
He emphasises that even the best products require a robust support network to excel. The dedication of Hako’s staff, particularly Area Sales Manager Ollie Shelley and the customer support team, has been “fantastic, going above and beyond the expected.”
The council also took advantage of Hako’s service contracts, working seamlessly alongside their own in-house maintenance resources. Richard notes that any issues arising have been addressed swiftly and efficiently, often requiring minimal intervention on his part. A testament, he says, to Hako’s commitment to customer satisfaction.
Since integrating Hako’s machines into their fleet, the City of Doncaster Council has seen a notable decrease in repair costs and operational disruptions. Where previous machines fell short and generated rising expenses, Hako’s reliable engineering has allowed the council to meet public expectations without compromising budgetary constraints.
“I’m confident that by choosing Hako we haven’t had to give that bad news to our cabinet, ward members and then the public,” Richard shares, highlighting the impact reliable machinery has on public service delivery.
Reflecting on the partnership, Richard offers high praise: “The product and all aspects of aftersales are beyond what I expected. It is a premium product with top-quality staff behind it.”
For local authorities governed by strict procurement protocols, his advice is clear; Robustness and long-term value should drive purchasing decisions. In Hako Machines, the City of Doncaster Council has found the perfect balance, and looks forward to many more years of continued support and operational excellence.