Need our help? Logging a support ticket via the Service Desk.
If you think there is something wrong with your machine, contact the Service Desk and we will help you. Give our Customer Support Team a call on 01788 825 600 or email [email protected] with the below information.
When submitting a ticket, please highlight the below information.
- The machine serial number/registration.
- A description of the issue.
- Details of any codes shown on the machine display.
- Any photographs that help illustrate the issue will speed up the triage process.
- A contact name and phone number for someone who has access to the machine.
We take pride in offering exceptional aftercare for all new and used cleaning machines. From consumables like sweeping brushes and squeegee blades to specialist cleaning detergents, we’ve got you covered. Explore our range of machines and contact us today to arrange a free site survey and demonstration.
A member of our Technical Triage Team will call the contact you have provided to run through a few quick and easy steps to assess the issue. If an Engineer is required, our Customer Support Team will schedule an on-site assessment by one of our fully trained Engineering team, keeping you updated every step of the way. Once the issue has been resolved, you will receive a signed digital copy of our Engineer Report for your records.
You can contact our support team with the details below…
Tell us there’s a problem
Triaging your machine
Finding a solution
Sending an engineer
Making sure you’re ok
Service Desk
Opening Hours
8am to 5pm Monday – Friday
All our phone lines and emails monitored from both our offices so we can offer a fast response from our Customer Service Team wherever you are in the UK.
Complaints & Compliments
If you are unhappy with any aspect of our Service, please let your Account Manager know. We would rather know if we are getting it wrong, so that we can correct the situation as soon as possible.
We hope you will also let us know when you are particularly pleased with us too. Our staff is our biggest asset, and we are very proud of all our employees, so it is always nice to know if an individual has gone the extra mile.
Billing & Account
Queries
We always aim to get your billing 100% right as you would expect. But sometimes mistakes can happen – we are only human after all.
If you have any questions or concerns regarding your invoice, please contact your Account Manager who will be happy to resolve your issue for you or contact our Accounts Team by email.
Our Latest News.
Stay updated with the latest news from Hako, where we share important updates, product innovations, and service improvements. Keep an eye on this section for the most recent developments…
Book an appointment.
Or call us on 01788 825 600 to see how we can help you support your business.
