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Driving Excellence in Grounds Maintenance: University of East Anglia Partners with Hako
The University of East Anglia (UEA), an internationally recognised institution set on a 265-acre campus on the edge of Norwich, is renowned for maintaining high standards across its estate. Managing such a vast and varied environment requires dependable equipment and responsive service support, two areas that became critical challenges for the university’s landscape team.
Prior to working with Hako, UEA relied on a number of sweepers that consistently failed to deliver the reliability required for day-to-day operations. These machines proved problematic, with frequent issues that impacted efficiency and disrupted service delivery. Seeking a more dependable solution, the University began exploring alternatives that would better meet their operational needs.
Hako quickly emerged as the preferred partner, driven by a strong reputation within the industry. This reputation translated into confidence for the UEA team, who were looking not only for a high-quality machine but also for a provider capable of delivering consistent aftersales support.
Since introducing Hako equipment into their fleet, the benefits have been clear. The Assistant Landscape Manager at UEA highlights the company’s excellent service response times and clear communication as standout strengths. This level of support has ensured that maintenance issues, repairs, and breakdowns are addressed swiftly keeping machines operational and minimising downtime.
The quality and reliability of Hako’s machines have had a direct impact on UEA’s service delivery. With equipment that can consistently stay “on the road,” the team has been able to maintain high standards across the campus environment. Compared to previous brands, the difference has been described as “night and day,” underlining the significant improvement in both performance and dependability.
Overall, UEA expresses a high level of satisfaction with both the machines and the end-to-end service provided by Hako, describing the experience as “very happy” across all aspects.
This successful partnership demonstrates how reliable equipment, backed by responsive support, can transform operational efficiency, helping organisations like UEA maintain exceptional standards across even the most demanding environments.
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