Skip links

Type and hit enter

01788 825 600
Hako

Warranties

Hako Machines Warranty Policy – February 2025.

Warranty Definition

  • Repairs required due to the premature failure of component parts due to manufacturing defect.
  • All warranty is subject to preventative maintenance services being carried out in line with manufacturer schedules, conducted by a Hako Approved Technician with appropriate documentation.

Warranty Exclusions

  • Traction batteries subject to manufacturer standard warranty terms
  • Stand-alone charging units subject to manufacturer standard warranty terms
  • Preventive Maintenance Services
  • Replacement of Standard service items
  • Repairs required which are not subject to the premature failure of component parts i.e. lubrication, adjustments
  • Bulbs, wiper blades, etc.
  • All failures due to damage and misuse
  • All ground facing equipment
  • Consumable items i.e. brushes, squeegees, skirts, pads and pad drives
  • Equipment recovery costs (unless subject to component failure claimable under the warranty terms)

Warranty Periods.

Retail Equipment: Full parts and Labour Warranty 12 Months or 600 Hours whichever the sooner. All items covered with the exception of exclusions detailed above.

Industrial Equipment: Full Parts and Labour Warranty 12 months or 1000 hours whichever the sooner. All items covered with the exception of exclusions detailed above.

Municipal Equipment:

Citymaster 650:Full Parts and Labour Warranty 12 months or 2000 hours whichever the sooner. All items covered with the exception of exclusions detailed above.

Citymaster 1650/2250: Full Parts and Labour Warranty 24 months or 2500 hours whichever the sooner. All items covered with the exception of exclusions detailed above.

Engineer response to site under warranty is within 72 hours of the call out, unless through triage/visual support platform or it is deemed there is danger to life.

Spare Parts

All Parts supplied by Hako Machines Ltd are subject to replacement warranty for a period of 6 months subject to inspection by Hako Machines Ltd.

Extended Warranties

Hako Machines Ltd is able to offer an extended warranty period subject to agreement at point of sale.

Warranty Claim Process for Approved Self-Service Customers

Bespoke Warranty Agreements for Approved Self-Service Customers can be provided at point of sale.